Refund policy
Updated 2026-08-22
FirmaTal is sold as an ongoing SaaS. The following applies to payments made by Visa or Mastercard.
Trial period and right of withdrawal
The free tier requires no payment and can be cancelled at any time without reason. New paid-tier customers have a 14-day right of withdrawal under the Danish Consumer Contracts Act (§ 18). Email support within that window and we refund the full amount to the original card. Using the API during the trial does not forfeit the withdrawal right.
Monthly subscriptions
Monthly subscriptions can be cancelled at any time and run until the end of the paid month. No prorated refund for the remaining days. The quota stays available until expiry.
Annual subscriptions
Annual subscriptions are refunded pro rata for whole unused months if cancellation reaches us more than 30 days before renewal. After renewal, only the 14-day withdrawal window applies.
Wrong charges and chargebacks
Charged wrongly, or charged for something you do not recognise? Email us first and we correct it within one banking day. A chargeback through your card issuer should be a last resort, not a first one.
How to request a refund
Send an email from the address the account is registered under, quoting the customer number and what you are asking to be refunded. We reply within one banking day. The refund is posted to the same card within 5-10 banking days depending on the card issuer.
Contact
Webkonsulenterne A/S · CVR 45330710
Hadsundvej 112, 9550 Mariager, Danmark